Comments on: Does United Airlines Care About Your Child’s Safety? http://blog.snhparents.com/98/does-united-airlines-care-about-your-childs-safety/ Connecting Southern New Hampshire Families Tue, 18 Nov 2008 21:57:43 +0000 http://wordpress.org/?v=2.6.3 By: Trudy http://blog.snhparents.com/98/does-united-airlines-care-about-your-childs-safety/#comment-9266 Trudy Thu, 06 Mar 2008 19:36:36 +0000 http://blog.snhparents.com/98/does-united-airlines-care-about-your-childs-safety/#comment-9266 I can't believe they couldn't help you. How hard would it be for the airline to spend a couple hundred dollars to have a few loaner seats available? Just take a credit card number and charge you if you don't return it. How hard is that? I guess it's another reason to hate flying. I can’t believe they couldn’t help you. How hard would it be for the airline to spend a couple hundred dollars to have a few loaner seats available? Just take a credit card number and charge you if you don’t return it. How hard is that?

I guess it’s another reason to hate flying.

]]> By: Melissa http://blog.snhparents.com/98/does-united-airlines-care-about-your-childs-safety/#comment-8665 Melissa Sat, 19 Jan 2008 18:19:43 +0000 http://blog.snhparents.com/98/does-united-airlines-care-about-your-childs-safety/#comment-8665 One quick update: I did use United's customer feedback option (through their web page) and they did respond. While they didn't say anything specific about the car seat, they did say "I have shared your comments with my colleagues responsible for focusing on new methods to help make checking baggage more reliable and ensuring your baggage travels with you." Overall the email response seemed to be written by someone personally (which is impressive) and was filled with empathy. They also gave me 2 $100 vouchers to use for future travel. While the luggage was lost, an agent told me they would send us $50.00 for expenses incurred for replacement items we needed when we were without our luggage. When I followed up on this (because I still haven’t received the check) another agent told me they don’t handle reimbursement that way – that I would need to send them receipt and they would decide if it was approved or not. I had to call them to sort that part out but they are sending me a check. Overall I am satisfied that they at least acknowledged the mess they made, even if I still won’t trust them with our car seat. It pays to give them feedback! One tip - if this happens to you, save every bit of paperwork and get names of all the agents you talk to. It helps to verify your side of the story if you decide to seek compensation later. One quick update: I did use United’s customer feedback option (through their web page) and they did respond. While they didn’t say anything specific about the car seat, they did say “I have shared your comments with my
colleagues responsible for focusing on new methods to help make checking
baggage more reliable and ensuring your baggage travels with you.” Overall the email response seemed to be written by someone personally (which is impressive) and was filled with empathy. They also gave me 2 $100 vouchers to use for future travel. While the luggage was lost, an agent told me they would send us $50.00 for expenses incurred for replacement items we needed when we were without our luggage. When I followed up on this (because I still haven’t received the check) another agent told me they don’t handle reimbursement that way – that I would need to send them receipt and they would decide if it was approved or not. I had to call them to sort that part out but they are sending me a check. Overall I am satisfied that they at least acknowledged the mess they made, even if I still won’t trust them with our car seat. It pays to give them feedback!
One tip - if this happens to you, save every bit of paperwork and get names of all the agents you talk to. It helps to verify your side of the story if you decide to seek compensation later.

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